Redeeming Conflict


by Ann M. Garrido;Sheila Heen; , Sheila Heen, Foreword

Redeeming Conflict
Publication date: 2016-03-11
Number of pages: 288
ISBN: 9781594716133

It seems counterintuitive: conflict can be a blessing. But Catholic theologian and conflict mediator Ann M. Garrido identifies conflict as a potentially fruitful exchange that arises from living and working together in the diverse world God created. Garrido, author of the bestselling Redeeming Administration, offers twelve practical habits for responding to conflict, pairs each habit with a spiritual companion from history, and offers questions and prayers for growth.

In Redeeming Conflict, Ann Garrido explains that conversion comes through conversation, that there is a difference between “the truth” and “my truth,” and that you should  be curious and practice “Pentecost listening”—or empathic listening—even if you think something is way off base.

Garrido will help Christian leaders discover how to speak directly with colleagues about tensions and about how to know themselves well enough to keep from becoming defensive in the face of negative feedback.

She uses saintly examples to illustrate her points, calling upon stories of St. Francis and a Muslim sultan, Leo the Great, Archbishop Óscar Romero, and Our Lady, Undoer of Knots. Garrido also offers sample exercises and tools to work through conflict within an organization and provides self-assessment questions and a prayer at the end of each chapter to help apply it to your personal and professional life. A small group discussion guide and a parish resource guide, which features homily and bulletin aids are available as a free downloads for the book.

Features & Benefits

  • Garrido’s previous book, Redeeming Administration, sold more than 10,000 copies and was a 2014 Catholic Press Association Award winner in the professional books category.
  • Garrido keeps a rigorous workshop, retreat, and teaching schedule.

Ann M. Garrido is associate professor of homiletics at Aquinas Institute of Theology in St. Louis, Missouri. While her first passion is teaching, for more than fifteen years she has found herself increasingly drawn to administrative roles. Garrido has served as senior editor of Human Development Magazine and is the author of six books, including Redeeming Conflict and the award-winning Redeeming Administration. She travels nationally and internationally doing conflict education and mediation work in both the business and church worlds. Garrido lives in Florida.

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Printed version available
$21.50

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